1. Overview & Return Window

At Dhan Decor, every piece of wooden decor and home improvement product is inspected for quality before dispatch.

We offer a 7-Day Return and Replacement Policy from the date of delivery for items that arrive with a manufacturing defect, transit damage, or missing hardware.

  • If 7 days have passed since delivery, we cannot offer a return, free replacement, or full refund.
  • For damage during transit or manufacturing defects, please report the issue within 48 hours to 7 days of delivery so we can assist you promptly.

2. Eligibility for Returns & Replacements

Your item is eligible for return or replacement if:

  • It has a structural or manufacturing defect (e.g., loose joints, cracked wood, incorrect drilling).
  • It was damaged or broken during transit.
  • You received the incorrect model, color, or dimension compared to your order.
  • The item is in its original packaging, along with all accessories, mounting screws, wall plugs, and manuals included in the box.

Note: Minor natural variations in wood grain, texture, and natural wood shade are standard characteristics of authentic solid wood products and are not considered manufacturing defects.

3. Non-Returnable Items

  • Made-to-order, customized sizes, or custom-painted units (unless received damaged in transit).
  • Products damaged due to improper self-installation, mishandling, alteration, or excessive weight load beyond recommended limits.
  • Return requests submitted beyond the 7-day window.

4. How to Initiate a Return or Replacement

  1. Document the Issue: Take clear photos or a short video showing the damaged or defective part, along with the outer packaging box and shipping label.
  2. Contact Us: Reach out to our support team with your Order ID and the media attachments:
    • Email: jks@dhandecor.in
    • WhatsApp / Phone: +91 80034 71820
  3. Verification: Our team will review the claim within 24 business hours.
  4. Resolution:
    • Free Replacement: We immediately dispatch a fresh replacement unit or replacement hardware at zero additional cost.
    • Return Pickup: If a full return is required, we will arrange a reverse pickup through our logistics partner.

5. Return Shipping Charges

  • Defective or Damaged Products: Dhan Decor covers 100% of the reverse shipping costs. You will not be charged any pickup fee.
  • Customer Preference Returns: If a return is accepted for reasons other than transit damage or manufacturing defect, reverse shipping charges may be deducted from the final refund amount.

6. Refunds & Timeline

Once the returned package reaches our facility and passes physical inspection:

  • Prepaid Orders (UPI, Cards, Net Banking): The refund will be credited directly to your original payment method within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Our support team will request your bank account details or UPI ID. The refund will be transferred via NEFT/UPI within 3 to 5 business days of receiving your details.
  • Sale Items: Discounted items and promotional offers are eligible for replacement or refund under our standard 7-day damage/defect guarantee.

7. Late or Missing Refunds

If 7 business days have passed and you haven’t received your refund:

  1. Check your bank account or payment app transaction history.
  2. Contact your bank or card issuer, as settlement processing times can take a few business days.
  3. If you still have not received your funds, contact us immediately at jks@dhandecor.in or call +91 80034 71820.

8. Return Address & Workshop

DHAN DECOR / JKS Services

[Insert Your Workshop / Street Address]

Nokha, Rajasthan – [Insert PIN Code]

India

Phone: +91 80034 71820

Email: jks@dhandecor.in