1. Who We Are

Our website address is: https://dhandecor.in.

Dhan Decor (operating services under JKS Services) is a home improvement manufacturer and service provider based in Rajasthan, India. We are committed to protecting the privacy, confidentiality, and security of all personal data collected from our website visitors and customers.

2. Information We Collect

When you browse our store, register an account, or place an order, we collect information necessary to fulfill your request:

  • Contact & Delivery Details: Your full name, shipping address, billing address, phone number, and email address.
  • Order Information: Items purchased, transaction identifiers, and order history.
  • Technical & Device Data: IP address, browser type, device information, and browsing patterns collected via standard cookies to optimize site performance and prevent fraudulent activity.

3. Payment Processing & Security

  • All payments on dhandecor.in are processed through secure, encrypted, and PCI-DSS compliant third-party payment gateways (such as Razorpay, UPI, or Net Banking).
  • We do not store, process, or have access to your sensitive financial credentials, including credit card numbers, debit card PINs, CVV codes, or net banking passwords.
  • Our website uses end-to-end 256-bit SSL encryption (HTTPS) to ensure your personal details remain confidential during checkout.

4. How We Use Your Information

We use the personal information you provide exclusively to:

  • Process, assemble, and deliver your orders.
  • Provide dispatch updates, shipment tracking links, and order confirmations via SMS, email, or WhatsApp.
  • Deliver after-sales support, installation assistance, and maintenance queries via JKS Services.
  • Respond to customer service inquiries and process return or refund requests.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We share data only with verified partners strictly necessary to fulfill business operations:

  • Logistics & Courier Partners: We share your delivery name, address, and contact number with contracted logistics providers (e.g., Delhivery, Blue Dart, DTDC, India Post) to ensure accurate doorstep delivery.
  • Legal Compliance: We may disclose details only when strictly required by Indian law, regulatory authorities, or legal proceedings.

6. Cookies & Site Analytics

  • Session & Cart Cookies: Temporary cookies are used to keep track of items placed in your shopping cart and maintain your session across pages.
  • Account Cookies: If you log in to your account, temporary cookies save your credentials and display preferences for your convenience.
  • You may disable cookies in your browser settings at any time; however, some shopping cart and checkout features may not function properly without them.

7. How Long We Retain Your Data

  • Customer order records and transaction receipts are retained in accordance with Indian tax, accounting, and commercial regulations.
  • Registered user profile data is maintained as long as your account remains active.

8. Your Data Rights

You have the right to:

  • Access or review the personal details stored in your account.
  • Request corrections to outdated or incorrect contact details.
  • Request the deletion of your customer account (excluding records we are legally required to keep for invoicing, warranty, or tax compliance).

9. Contact Our Grievance / Privacy Desk

For questions regarding this policy or to request data updates, please contact us:

Operational Address: Dhan Decor (JKS Services), Rajasthan, India

Email: jks@dhandecor.in

Phone / WhatsApp: +91 80034 71820